If you have a complaint

We aim to meet the needs of today's investors, and we are committed to providing a first class service to our clients. If you feel that we have not lived up to your expectations in any way, we want to hear from you so that we have the opportunity to put matters right.


To voice your concerns, contact us by:

 Telephone:  0845 608 8704 (from abroad: +44 1268 443914)
 Fax:  01268 444099 (from abroad: +44 1268 444099)
 Email:  webdirectcontact@newstaram.com
 Letter:  The Complaint Officer, New Star Investment Funds
 PO Box 9023
 Chelmsford
 CM99 2WB



Please provide full details of your complaint and quote your account number as reference when contacting us.

We will endeavour to resolve your complaint as soon as possible by staff with the right experience, knowledge, and authority.  The period taken to reach a resolution will depend on the nature of your complaint.  If we are unable to resolve your complaint by the end of the next business day, we will contact you within five working days with an update.

Our internal complaint handling procedure

For full details on how we will handle your complaint and what you can expect from us, please click here for our New Star complaint guide.  A hard copy of this guide is also available at your request. 

The Financial Ombudsman Service (FOS)
We aim to resolve all complaints and provide a satisfactory response.  However, if your complaint is not resolved to your satisfaction, you may be able to take it to the FOS for an independent review. 

You may contact the FOS at:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall

London

E14 9SR

Switchboard: 0207 964 1000

Making a complaint will not affect your right to take legal proceedings.