If you have experienced any technical errors and would like to report it, please email us.
You can help us speed up the process and improve your web experience by answering the following questions.
1. What technical error did you experience?
Please let us know what page you accessed or tried to access on our website and provide us with as much information as possible.
2. Did you receive any error messages?
If you did receive any error messages, please specify them as accurately as possible.
3. Have you experienced this problem before?
Please let us know if you have experienced the same problem and whether you are using a different PC or laptop from your usual one. If you can, please try accessing the page from another PC or laptop to see if the same problem occurs.
4. Which Internet browser and version are you using?
For example, Internet Explorer version 5.5 or Netscape version 7.1. To determine the browser you are using, please look at the 'help' menu in your browser.
5. Are you using the Internet from behind a firewall?
A firewall allows only specific kinds of messages from the Internet to flow in and out of an internal network. It could be a company or personal firewall e.g. ZoneAlarm or Norton Internet Security. If you are using your PC at work, your IT department should be able to give you this information.
6. Please provide a screenshot of the problem.
A screenshot is an image of what you see on the screen. To take a 'screenshot' of the problem, please go to the page you are experiencing difficulties with and press 'CTRL' and 'Print Screen' (usually situated at the top of your keyboard by the 'F' keys) simultaneously on your keyboard (for MAC users: press 'Command', 'Shift' and '3' together). This copies the screenshot on your clipboard. Then, open up Word (or similar program) and go to the 'Edit' menu and select 'paste'. Save this document and attach it to your email response.
We appreciate any feedback from our users and will use this to improve our service to you.